Wireless Help Desk Services
Wireless Help Desk delivers World Class Service
Managed Mobile Solutions offers a customer intimate support model that uniquely operates as a full-service wireless extension of the customer IT Help Desk. Designed to meet every user support need in the wireless lifecycle, the Wireless Help Desk delivers exceptional service backed by customer service level agreements. The Wireless Help Desk is staffed with highly specialized wireless experts, who take full responsibility for user issue resolution, including:
- Procurement – support user on the choice of carrier, plan, features, equipment, etc.
- Break Fix – Emergency replacement, Warranty repairs, and unassigned inventory
- Device Turn Up, Turn Down
- Trouble Tickets – Problem resolution tracking
- Temporary Equipment replacement – from spare company inventory
- Web site user support
- Service Level Agreement to ensure world-class End User support
Mobility Policy & Governance
Establishing and enforcing written policies for employee wireless use is an essential process in gaining control of spiraling costs. The foundation of any wireless program is a formal policy that supports corporate wireless strategies. The policy establishes eligibility for mobile solutions, devices, and usage plans and should be incorporated with the remote user IT and Security procedures. Companies that integrate mobility policies with a mobile management program realize the most significant savings because they can have ongoing visibility and enforcement of their user policies. Managed Mobile Solutions can assist you in developing formal written policies that help you execute your wireless strategy and manage the mobile environment. Managed Mobile Solutions provides exceptional systems for ongoing visibility and enforcement of the corporate mobility policy.