Wireless Help Desk Services

Wireless Help Desk delivers World Class Service

Managed Mobile Solutions offers a customer intimate support model which uniquely operates as a full service wireless extension of the customer IT Help Desk. Designed to meet every user support need in the wireless lifecycle, the Wireless Help Desk delivers exceptional service that is backed by customer service level agreements. The Wireless Help Desk is staffed with highly specialized wireless experts, who take full responsibility for user issue resolution, including:

  • Procurement – support user on choice of carrier, plan, features, equipment, etc.
  • Break Fix – Emergency replacement, Warranty repairs, unassigned inventory
  • Device Turn Up, Turn Down
  • Trouble Tickets – Problem resolution tracking
  • Temporary Equipment replacement – from company spare inventory
  • Web site user support
  • Service Level Agreement to ensure world-class End User support

 Mobility Policy & Governance

Establishing and enforcing written policies for employee wireless use is an essential process in gaining control of spiraling costs. The foundation of any wireless program is a formal policy that supports the corporate wireless strategies. The policy establishes eligibility for mobile solutions, devices and usage plans, and should be incorporated with the remote user IT and Security policies. Companies that integrate mobility policies with a mobile management program realize the greatest savings because they are able to have ongoing visibility and enforcement of their user policies. Managed Mobile Solutions can assist you in developing formal written policies that help you execute your wireless strategy and manage the mobile environment. Managed Mobile Solutions provides exceptional systems for ongoing visibility and enforcement of the corporate mobility policy.

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